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Please browse through our Frequently Asked Questions to find answers to any of your questions relating to our services, if you can't find the answer to your specific question, please feel free to Contact Us for further information. 

1. All I want is a repeat prescription, do I have to wait?


For the benefit of your ongoing healthcare, your doctor would like to see you for any repeat prescriptions. Prescription requests can be made at reception and may be done while you wait.
2. Are you accepting new patients?


Yes. All our doctors are happy to see new patients.
3. Can I get my blood test at your clinic?


Yes, we have a fully equipped pathology collection center onsite with support of a registered nurse.

4. Can I get my child immunised?


Yes, we have a Division 1 nurse on staff.
5. Can you give me my results over the phone?


No. The patient will need to make an appointment for follow ups with their doctor and this consultation will be Bulk Billed.
6. Do you accept OSHC patients?


Yes we do accept OSHC patients who hold a Medibank, Bupa, AHM and Allianz membership with no Gap fee (no extra cost to patient).
7. Do you accept walk-ins?


Yes we do accept walk in patients. However, please bare in mind that patients who do have an appointment have priority over walk in patients.
8. Do you have any female doctors?


Yes. Lalor Family Practice have a female doctor specialising in a range of health services.
9. How is skin cancer diagnosed?


In about 50% of new skin cancer and melanoma cases, a suspicious spot is first detected by the patient who notices a new spot or change to an existing spot or mole. An appointment is then made to have it checked with their GP. Melanomas may also be detected by your doctor during a routine skin examination or during a regular health check up.

Procedure of diagnosis:

  1. Physical examination - Either yourself or GP find a suspicious mole, spot or legion.
  2. Dermoscopy - If your GP or dermatologist has access to a dermoscope, they may refine their diagnosis further before deciding to proceed to a biopsy.
  3. Biopsy - A biopsy is a quick and simple procedure where part or all of the spot is removed and sent to a laboratory.  The biopsy may be performed by your GP or you can be referred to a dermatologist or melanoma specialist.
  4. Pathology - The biopsy is sent to pathology for analysis. The next step depends on pathology results.


10. How often do I need my skin checked?


It is important to do a self check of your skin every 3 months, and yearly with your doctor. It is advisable to have your first skin check when you become a teenager. Ask someone else to check places you can not see or use a mirror.

  • Check whole body: head to toe, back, front and sides.
  • Check head, neck, scalp, face, lips, ears. Don't forget soles of feet, between toes and under your nails.

Moles can change rapidly when you are young and during pregnancy. Usually this is of no concern.

11. What are the warning signs of melanoma?


Most melanomas develop as a new spot on the skin or in a long-standing mole that changes. It is important to get to know your skin well so that you can recognise any changes. These changes normally occur over a period of several weeks or months, rather than days:

  • Increase in size - A mole may expand sideways or become raised. This may be the first sign of a highly dangerous form of melanoma (a nodular melanoma).
  • Change in colour - Melanomas often develop a blue or black colour but can be red, pink, purple and grey and some areas may become lighter.
  • Change in shape or irregular border - Is usually from a smooth, round border to an irregular, uneven border.
  • Itch or bleeding - Recurring itch is an important warning sign but only if there are other changes in the mole. If a mole bleeds for no apparent reason you should have it checked.
  • Recent appearance - If a mole or freckle has appeared recently on normal skin, especially if its colour is uneven and it is growing rapidly, you should show it to your doctor.


Note: Information & images from Melanoma Institute of Australia

12. What happens if my regular doctor is absent


There will always be a doctor available to look after your needs, and they will have access to your files, as we are fully computerised.
13. What is a Dermdoc machine?


One in two Australians will develop skin cancer during their lives. Luckily skin cancer can be cured if detected early.

The Dermdoc machine photographs, analyses and detects minute changes in the composition of spots. This makes detecting melanomas easier and means fewer unnecessary operations.


14. Who is at risk of developing skin cancer?


Anyone can get skin cancer and melanoma, but the following increase your risk:

  • Fair skin, although even people with darker complexions can develop skin cancer and melanoma.
  • Mole count - You have a lot of moles. Over 200 in total or 20 on your arms.
  • Previous melanoma or another type of skin cancer.
  • Sunburn - You have a history of sunburn and blistering, especially in early childhood or adolescence.
  • UV exposure - You work outdoors, use sunbeds or actively seek a tan.
  • Family history of melanoma.
  • Age/gender - You are male over 55 years.
15. How do I prepare for my full-body skin examination?


To help you make the most of your full-body skin examination, we recommend the following:

Before the Exam

  • Perform a full-body self exam, including hard to reach areas like the scalp, between the toes and soles of the feet. Make note of any new, changing, itching, or bleeding moles, growths, or other lesions.
  • Remove all nail polish - the doctor will check your nail beds as skin cancers can form in these areas too.

At the exam

  • Wear clothing that is easy to remove.
  • The examination will take approximately 10 minutes depending on how many moles you have.
  • Ask the doctor to examine closely any moles, growths, or lesions you noted during your skin self-exam.
  • The doctor may biopsy (remove a layer of skin for examination under a microscope) suspicious looking growths.
  • Have the doctor show you how to do a proper skin self-exam; you should know where to look and what to look for.
  • Ask questions and take notes if you wish, we are here to address any concerns you may have.